Privacy Policy

Last Updated: July 14, 2026

At JSON Support ("we", "our", or "us"), we take your privacy seriously. This Privacy Policy explains how we handle your data when you use our JSON to Excel conversion service at jsonsupport.com.

Our Privacy Commitment

We do not collect, store, or retain any of your uploaded files or converted data. Your privacy and data security are our top priorities.

Information We Collect

Data You Provide

JSON Files: When you upload or paste JSON data, it is temporarily processed in memory to generate your Excel file. This data is never stored on our servers or databases.
Conversion Requests: We process your conversion requests through AWS Lambda functions that execute and terminate immediately, leaving no data behind.

Automatically Collected Information

Usage Analytics: We may collect anonymous usage statistics (page views, conversion counts, errors) to improve our service. This data is aggregated and does not identify individual users.
Technical Information: Standard web server logs may include IP addresses, browser type, and access times for security and troubleshooting purposes.
Cookies: We may use essential cookies for basic functionality. We do not use tracking cookies without your consent.

How We Use Your Information

The limited information we collect is used solely to:

Process your JSON to Excel conversions in real-time
Maintain and improve our service performance
Troubleshoot technical issues
Analyze usage patterns to enhance user experience
Ensure security and prevent abuse

Data Processing and Storage

Real-Time Processing: Your files are processed in AWS Lambda functions that execute for seconds and then terminate
No Permanent Storage: We do not save, archive, or back up any user-uploaded content
In-Memory Only: Data exists only in temporary memory during conversion and is immediately discarded
Encrypted Transit: All data transmitted between your browser and our servers uses HTTPS encryption

Third-Party Services

We use the following third-party services to operate JSON Support:

Amazon Web Services (AWS): Our backend runs on AWS Lambda. AWS may process data according to their privacy policy.
Vercel: Our frontend is hosted on Vercel's global CDN. Vercel may collect standard web analytics.
Analytics Services: We may use analytics services like Google Analytics to understand usage patterns. These services may use cookies.

Your Rights

Because we don't store your data, there is no personal data to access, modify, or delete. However, you have the right to:

Use our service without creating an account
Opt out of analytics cookies (via browser settings)
Request information about our data practices
Report privacy concerns to us

Data Security

We implement industry-standard security measures:

HTTPS/SSL encryption for all data transmission
Serverless architecture with no persistent storage
Regular security audits and updates
Isolated execution environments for each conversion

Children's Privacy

Our service is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us.

International Users

Our services are hosted in the United States. If you access our service from outside the US, your information may be transferred to, stored, and processed in the US. By using our service, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us through our website.

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